aw99's Responsible Gaming — Your Safety Is Our Commitment
aw99 believes gaming is entertainment — not a burden. Use our safety features and play responsibly with enjoyment.
Why Is Responsible Gaming Important?
When enjoyed the right way, online gaming is a great form of entertainment. However, for some people it can become a habit and lead to personal or financial harm. At aw99 we believe in building a culture of responsible play.
Our platform is for ages 21 and above only. We provide various tools and support to ensure every player's safety and wellbeing. If you feel that gaming is getting out of your control, contact us — we are always by your side.
- Registration is permitted for ages 21 and above only
- Option to set deposit limits
- Time-out feature
- Self-exclusion option
- 24/7 live support in Bengali
- Gaming history and spending information easily accessible
- Special measures to protect minors
Our Safety Tools
aw99 gives you complete control over your gaming experience. The features below can be activated at any time from your account settings.
Deposit Limit
Set a daily, weekly, or monthly deposit cap. Once set, it takes effect immediately and keeps your budget protected. Increasing the limit requires a 24-hour waiting period, but reducing it is instant.
Time-Out
If you feel you need a short break, you can take a time-out ranging from 24 hours to 6 weeks. During this period you will not be able to log in or place bets, but your account will remain completely safe.
Self-Exclusion
Contact our support team for long-term self-exclusion. You can choose exclusion from 6 months up to permanent. During this period your account will be completely closed and no promotional communication will be sent.
Gaming History and Reports
View your complete history of bets, wins and losses, and spending at any time. Analyse your own patterns and make informed decisions. Transparency is the core foundation of our policy.
24/7 Bengali Support
Our live chat support team is always ready for any issue. Speak directly in Bengali and get a quick resolution. Do not hesitate to share any concern you have.
Minor Protection
aw99 strictly prohibits participation by anyone under 18 years of age (and under 21 on our platform). Use parental control software on your device to protect younger family members.
Signs of Problem Gaming
It is very important to recognise when gaming is becoming a problem. If you or someone you know shows the signs below, seek help immediately.
Financial Signs
- Spending beyond your means
- Placing more bets to chase losses
- Borrowing money from family or friends for gaming
- Placing bets by skipping bills or essential expenses
- Lying about gaming spending
Behavioural and Emotional Signs
- Unable to stop playing
- Neglecting work, family, and social life
- Feeling anxious or irritable when unable to play
- Lying to loved ones about gaming
- Repeatedly failing in attempts to stop gaming
How to Activate Safety Features
Using aw99's responsible gaming tools is very simple. Once you log in to your account, you can control them directly from the settings menu.
- Log In — Access your aw99 account.
- Account Settings — Go to the "Responsible Gaming" section from the top menu.
- Choose a Feature — Select deposit limit, time-out, or self-exclusion.
- Confirm — Confirm the change — it takes effect immediately.
- Need Help — Contact live chat directly for any question.
Minimum deposit is ৳200 and minimum withdrawal is ৳800.
Deposits and withdrawals: bKash, Nagad, Rocket, Upay — all easy to use.
Withdrawal time: usually completed within 15 minutes to 2 hours.
Welcome bonus up to 120% of ৳15,000 — 25x wagering requirement applies.
Support: 24/7 live chat (in Bengali) and [email protected].
Tips for Playing Responsibly
Set a Budget
Decide on a fixed budget before playing and stick to it. Never go beyond that limit, even when on a winning streak.
Limit Your Time
Set a time limit for each gaming session. Avoid playing for long stretches at a time and take regular breaks.
Don't Play on Emotion
Avoid gaming when you are angry, frustrated, or under stress. Placing more bets in an attempt to chase losses is a dangerous habit.
Let Your Family Know
Be open with your family about your gaming habits. The support of people close to you will help you maintain healthy habits.
See It as Entertainment
Treat gaming only as a form of entertainment, not as a source of income. This mindset will help you keep a healthy perspective.
Keep Minors Away
Keep your device and account details secure from underage members of your family. Never share your password.
Need Help? We Are Always Here
You do not have to face gaming problems alone. aw99's support team is by your side to guide you on the right path.
Live Chat Support
Speak directly with our Bengali-speaking support team at any time of day or night. Your privacy will be fully protected.
Email Support
For detailed issues or self-exclusion requests, write to us by email. We will respond promptly.
Professional Assistance
If you feel professional help is needed, consult a mental health specialist. In Bangladesh, organisations including Kaan Pete Roi (KPR) provide support.
Age Verification Is Mandatory
aw99 strictly provides services for ages 21 and above only. Identity verification is carried out at the time of registration. Registration by minors is prohibited by law and if discovered the account will be closed immediately.
Play Responsibly, Enjoy
Play your favourite games on aw99's safe platform — within your budget and with enjoyment.
More Information and Support
Visit our support pages for rules, privacy, or general questions.