aw99 Privacy Policy

1 Introduction and Definitions

aw99 ("we", "our", "platform") operates a safe and reliable online gaming environment for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, and protect your personal information when you use our website aw99.cam ("site").

Some key terms used in this policy are as follows:

• Personal Information: Any information that can directly or indirectly identify you.
• Processing: Any activity involving the collection, storage, modification, transfer, or deletion of data.
• User: Any person who has created an account on the site or used our services.
• Third Party: Any person or organisation outside of aw99.

By using the site, you are considered to have read and agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using the site.

2 Data Collection

aw99 collects user information in various ways. This information is either provided voluntarily by you or collected automatically while you use the site.

Information you provide directly:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment and financial transaction information (bKash, Nagad, Rocket, Upay)
• Identity verification documents (where required)
• Information provided when seeking support via live chat or email

Automatically collected information:

• IP address and device type
• Browser type and operating system
• Site visit time and browsing patterns
• Game activity and transaction history
• Information obtained from cookies and similar tracking technologies

3 Purpose of Data Use

Collected information is used only for legitimate purposes. aw99 uses your information for the following reasons:

• To complete account registration and management
• To process deposit and withdrawal transactions
• To provide customer support services (24/7 live chat)
• To uphold responsible gaming commitments
• To prevent fraud and ensure account security
• To meet legal and regulatory obligations
• To manage bonuses and promotional offers
• To improve site functionality and enhance user experience
• To send relevant promotional communications with your consent where applicable

We never sell your personal information or use it for unnecessary purposes. Every data processing activity has a specific, lawful basis.

4 Data Storage and Security

aw99 gives the highest priority to the security of your personal information. We apply industry-standard technical and organisational measures.

Technical security measures:

• SSL (Secure Socket Layer) encryption: all data transmissions are encrypted
• Sensitive data stored with AES-256 encryption
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

Organisational security measures:

• Only authorised staff can access the information they need
• All staff receive training on data protection
• Regular data backups and recovery tests are conducted

However, no method of data transmission over the internet is completely secure. While we strive to provide the highest level of protection, we cannot guarantee absolute security. If you notice any security issue, please notify our support team immediately.

5 Sharing Data with Third Parties

aw99 does not sell or rent your personal information to third parties. Some information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology service providers: Minimum necessary information is shared with technology partners for operating the game platform, under contractual protection.
• Legal obligations: Information may be provided in accordance with applicable law in cases of court orders, government investigations, or legal requirements.
• Fraud prevention: Information may be shared with relevant authorities to detect and prevent financial fraud or illegal activity.

Before sharing information with any third party, we ensure that they comply with appropriate data protection standards.

6 Cookies and Tracking Technologies

The aw99 site uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the site's functionality.

Cookies we use:

• Essential cookies: Required for the basic operation of the site. Their role is to maintain login sessions and ensure security.
• Functionality cookies: Help remember your preferences and settings, such as language preferences and game settings.
• Analytics cookies: Collect statistical information about site usage, which helps us improve our services.

You can block or delete cookies by changing your browser settings. However, disabling some cookies may cause certain site functions to not work properly.

7 User Rights

You have specific rights over your personal information. aw99 respects these rights and tries to fulfil your requests in a timely manner.

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You can request correction if your information is inaccurate or incomplete.
• Right to erasure: In certain circumstances you can request that your information be deleted.
• Right to restrict processing: In some circumstances you can request that processing of your information be limited.
• Right to withdraw consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.
• Right to portability: You can request to receive your information in a structured format.

To exercise these rights, please contact our support team via live chat or email. We will verify each request and try to respond as quickly as possible.

8 Protection of Minors

aw99's services are for those aged 21 and over only. We do not collect or process personal information from minors.

All users are required to verify their age at registration. If we become aware that someone under 21 has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

9 Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information.

• Account information: Retained while the account is active and for a specified period after closure in accordance with legal obligations.
• Transaction records: Retained for the period required by financial regulatory obligations.
• Communication records: Support-related information is retained for a reasonable period.
• Marketing information: Until you withdraw consent or we no longer consider it relevant.

Once the retention period ends, we securely delete or anonymise your information.

10 Policy Changes

We may update this privacy policy from time to time due to business needs, changes in technology, or legal requirements. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Try to notify you by email before the changes take effect
• Publish a notice on the site

If you continue using the site after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

11 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us: