Frequently Asked Questions
All answers about aw99 right here
From opening an account to depositing money via bKash, bonuses, games, and security — browse the questions below to find detailed information on every topic.
Welcome to aw99. This page compiles the clearest and most reliable answers to the questions we receive every day from players in Bangladesh. Whether it is about creating an account, depositing money via bKash or Nagad, claiming a welcome bonus, betting on BPL or T20 matches, or responsible gaming — you will find the answers right here. If your question is not on this list, our 24/7 live chat support is always ready.
Account and Registration
Account Management
To create an account at aw99, you will need an active mobile number, a unique username, and a strong password. Enter accurate details during registration, as this information is used for verification at the time of withdrawal. Providing incorrect information may cause problems with your account later.
No, each user may hold only one account. Opening multiple accounts using the same name, mobile number, or payment method is a violation of aw99's rules and may result in bonus cancellation as well as account suspension.
Click the "Forgot Password?" option on the login page and enter your registered mobile number. An OTP code will be sent, which you can use to set a new password. If you still have trouble, contact aw99's 24/7 live chat support.
aw99 is for users aged 21 and above only. During registration you confirm that you are at least 21 years old. There is no provision for minors to open an account, and suspected cases will be verified.
Identity verification at aw99 is generally required before your first withdrawal. You may need to submit a clear photo of your National ID (NID) or passport along with a selfie. The support team will guide you through the entire process via live chat.
Deposits and Withdrawals
Payment Information
Deposits from bKash to aw99 are generally instant. Your aw99 account balance will be updated within a few seconds to a few minutes after completing the payment. If there is any delay, share the payment reference number in live chat.
The minimum deposit amount at aw99 is ৳200 for all payment methods. You can deposit ৳200 or more via bKash, Nagad, Rocket, or Upay. You can comfortably enjoy games even with a small deposit.
Withdrawals from aw99 to Nagad generally take between 15 minutes and 2 hours. The process is faster when the request is made from a verified account. It may take slightly longer late at night or during high-traffic periods.
The minimum withdrawal amount at aw99 is ৳800. aw99 does not charge any additional fees for withdrawals, however your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own policy.
Yes, both deposits and withdrawals are possible at aw99 with Rocket and Upay. bKash and Nagad are also equally supported. You can deposit a minimum of ৳200 and withdraw a minimum of ৳800 through any method. All methods offer the same standard of fast processing.
The most common reasons for a cancelled withdrawal are incomplete KYC verification, unmet bonus wagering requirements, or incorrect payment details. If a request is cancelled, your balance will be returned. Contact aw99's live chat with your transaction ID to resolve the issue.
Games and How to Play
Gaming Information
During the BPL season, aw99 offers a range of betting options including match winner, top batsman, total runs, and over/under. Log in to your account, go to the Sports section, select a Bangladesh Premier League match, choose your preferred bet type, and set your stake amount.
aw99's live casino section features games from several top providers including Evolution Gaming and Ezugi. Live Blackjack, Live Roulette, Live Baccarat, and Live Game Shows — all give you the experience of playing directly with a real dealer. The full live experience can also be enjoyed from mobile.
RTP or "return to player" is a theoretical rate that indicates what percentage of total bets is returned as prizes over the long term. It is not a guarantee of winning — every spin or hand is completely random. All games at aw99 are operated by verified RNG (Random Number Generator), which ensures fair play.
Yes, all games at aw99 are fully optimised for mobile browsers. You can play all slots from any Android or iOS smartphone, including those from PG Soft, Pragmatic Play, and JILI. There is no separate app to download; simply open aw99.cam in your mobile browser and start playing.
Yes, live betting is available at aw99 during the T20 World Cup and IPL season. Odds update in real time during matches and ball-by-ball betting options are available. Use a good internet connection for fast connectivity and up-to-date odds.
Bonuses and Promotions
Bonus Information
New members at aw99 receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳5,000 you will receive an extra ৳6,000 as a bonus. To claim the bonus, enter the promotional code (if applicable) before making your first deposit, and the bonus will be added to your account after the deposit.
Wagering requirement means you must place a total amount of bets equal to a specified multiple before withdrawing a bonus. The wagering requirement for the aw99 welcome bonus is 25 times. That means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing. Once this condition is met, you can withdraw at any time.
VIP status at aw99 is earned automatically through regular play. There are four levels — Bronze, Silver, Gold, and Platinum. Weekly cashback goes up to 0.4% at Bronze level, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. The more active you are, the faster you can move up to the next level.
Under the bonus terms and conditions, certain games may count differently toward wagering calculations. Slots generally contribute 100%, but the contribution rate may differ for live casino or sports betting. For accurate information, read the terms attached to the bonus or ask in live chat.
Yes, aw99 regularly offers reload bonuses, weekly cashback, and exclusive promotional offers on special occasions (such as Eid or the IPL season) for existing members. VIP members receive even more benefits. Check the promotions page regularly for the latest offers or ask in live chat.
Security and Responsible Gaming
Security
aw99 uses industry-standard SSL encryption to keep all your personal and financial information secure. Your data is never sold or shared with third parties. For more details about our privacy practices, visit the Privacy Policy page.
aw99 places the highest importance on responsible gaming. If you feel your gaming habits are getting out of control, you can contact live chat to set a deposit limit or request a temporary self-exclusion. For more information, visit our responsible gaming page.
To self-exclude, contact aw99's 24/7 live chat support or send an email to [email protected]. You can request that your account be temporarily closed for a set period (30 days, 6 months, or permanently). This service is handled with complete confidentiality.
Yes, aw99 offers the option to set deposit limits as part of responsible gaming. You can set daily, weekly, or monthly deposit limits. Contact the support team via live chat to activate this feature. Play within your budget and treat gaming as entertainment.
aw99 uses SSL encryption and a secure login method to protect your account. To stay safe, use a strong unique password, do not share your login details with anyone, and log out after playing on an unfamiliar device. If you notice any suspicious activity, report it immediately in live chat.
Yes, aw99's support team provides service in Bengali via live chat 7 days a week, 24 hours a day. For any issue — related to account, payment, games, or bonuses — live chat is the most effective way to get a quick resolution. You can also contact us by email at [email protected].
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Contact Channels
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Terms and Conditions
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